Terms and Conditions

Cooperation & Commercial Terms

\ - All prices and tariffs are indicated in DKK.

\ - Payment by invoice is possible, where terms and details are agreed individually for each booking.

\ - Fast response times and dedicated B2B support are offered throughout the season.

Cancellation Policy

Once you have completed your purchase or booking, this is binding. It is not possible to undo or change your purchase.

If a trip is cancelled by Immami Takuss ApS due to severe weather, safety risks or extreme ice conditions, the full amount will be refunded if the trip cannot be rebooked to fit into the guests' itinerary.

Cancellation policy for groups (10—30 people)

\ - Up to 56 days (8 weeks) before departure: Free cancellation.

\ - 55 to 28 days (4 weeks) before departure: 50% cancellation fee of the total booking value.

\ - Less than 28 days before departure or no-show: 100% cancellation fee.

\ - If a trip is cancelled by Immami Takuss ApS due to severe weather, safety risks or extreme ice conditions, the full amount will be refunded if the trip cannot be rebooked to fit into the guests' itinerary.

Booking Procedure

\ - Enquiries are sent by email and must include the desired date, time, group size and desired boat trip.

\ - Capacity is checked as soon as possible and the most suitable boat for the group is arranged.

Cooperation guidelines - Immami Takuss ApS

1. Weather & Security

Arctic weather is unpredictable. Immami Takuss ApS reserves the right to cancel or change activities due to weather or safety conditions. In such cases, priority will be given to offering an alternative activity or providing a full refund.

**2.No-show politics

For reservations that are not canceled within the agreed 4-week deadline, or in the event of a no-show, 100% of the reservation amount will be billed.

3. Travel insurance

All guests are kindly requested to have valid travel and medical insurance, including coverage for search and rescue operations in Greenland.

4. Operational Communication

Please provide a telephone number for the group leader, which can be reached at any time during the stay in Ilulissat, in case of urgent changes (e.g. flight delays).

5. Language

Activities and safety briefings are conducted in English. If there are guests who require special language assistance, please inform them in advance so that preparations can be made afterwards.

EVENT ILULISSAT PAYMENT POLICY

Guidelines and procedures for payments on reservations

General Payment Policy for Immami Takuss APs

Payment:

Full payment is required when booking for all day trips, standard ticket sales and scheduled departures. Reservations are not confirmed until full payment has been received and written confirmation has been forwarded. The amount will be reserved in the account as soon as the payment is completed.

Payment Methods and Currencies

Immami Takuss ApS offers several secure payment options, including debit cards, bank transfer (fee-free) and other methods listed on the website.

All prices are quoted and settled in Danish kroner (DKK).

If the customer chooses to pay in a different currency, it is the sole responsibility of the customer to cover all associated costs — including exchange rate fluctuations between the time of booking and payment, as well as any currency exchange fees. Event Ilulissat assumes no responsibility for such additional costs.

In addition, we reserve the right to continuously adjust which payment methods are accepted and reasonable notice will be given in the event of such changes.